Once your order has been shipped, we provide you with a tracking number to help you monitor the progress of your delivery. Below is everything you need to know about how to track your order effectively.
1. How to Track Your Order
Step 1: Receive Your Tracking Information
After your order has been processed and shipped, you will receive an email notification with your tracking number and a link to track your order. This email will be sent to the address you provided at checkout.
Step 2: Visit the Tracking Page
You can track your order by:
- Clicking on the tracking link provided in the email.
- Alternatively, visit our Tracking Page on the website and enter your tracking number manually.
Step 3: View Your Order Status
- In Transit: Your order is on its way to your delivery address.
- Out for Delivery: The package is almost at your doorstep!
- Delivered: The package has been successfully delivered.
- Delivery Issues: If there is an issue, such as a delay, the carrier’s website will provide further details.
š Tip: Please allow some time for tracking information to be updated after your order has been shipped, as updates may take a few hours.
2. Where to Find Your Tracking Number
You can find your tracking number in the following places:
- Shipment Confirmation Email: The tracking number will be provided along with the carrier’s name and a link to track.
- Order History Page: Log in to your account and navigate to your order history. Here you can view all your orders and find the tracking number for the one you want to track.
š Tip: If you have not received the email or cannot find your tracking number, please check your spam/junk folder.
3. Tracking Updates & Delays
Tracking information may not update in real time, especially during transit or when the package is at customs. Hereās what to expect:
- Tracking Status Delays: Sometimes, there can be a delay in tracking updates. This could be due to weekends, holidays, or other shipping issues.
- Shipping Delays: If your order is delayed, check with the shipping carrierās website for potential reasons, like weather conditions or customs delays.
- Customs Processing: International orders may face customs clearance that can delay updates. Customs information may not always be available in real time.
If your order appears stuck or delayed, we recommend waiting a few hours and checking the tracking status again.
4. What to Do If Tracking Information Is Not Updating
If you notice that your tracking information hasnāt updated in a while, here are some steps you can take:
- Wait a Few Hours: It may take time for the carrierās system to update. Try again in a few hours.
- Check for Delivery Issues: Visit the carrierās website and check for any delivery exceptions or issues.
- Contact Customer Support: If the tracking information is not updating or you think thereās an issue with the delivery, please contact our customer service team for assistance.
š Tip: Shipping carriers can experience delays due to high order volumes, holidays, or weather disruptions.
5. Lost or Missing Packages
In rare cases, a package may go missing or get lost during transit. Hereās what to do if you think your package is missing:
1ļøā£ Check the Tracking Status: If the tracking status says the package was delivered but you didnāt receive it, double-check your surroundings (porch, neighbors, mailroom).
2ļøā£ Contact the Carrier: Use the tracking number to contact the shipping carrier directly. They may have more information about your packageās whereabouts.
3ļøā£ Reach Out to Us: If your package is still missing, please contact our support team. We will help you file a claim with the carrier and assist with next steps.
6. Common Tracking Terms
Here are some common tracking terms you might see in your tracking updates:
Customs: The package is being processed by the customs office, which may delay the delivery time.
In Transit: The package is on its way to the delivery address.
Out for Delivery: The package is being delivered today.
Delivered: The package has been successfully delivered to the destination.
Returned to Sender: The package was returned to us due to an issue with the delivery address or customs.
