We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a return and exchange policy to ensure a hassle-free experience. Below is everything you need to know about how our Return & Exchange Policy works.
1. Return Eligibility
What You Can Return or Exchange:
- Unused Items: Items that are unused, unworn, and in original condition can be returned or exchanged.
- Packaging: Items must be returned in their original packaging with tags and labels attached, if applicable.
- Faulty or Damaged Goods: If your item arrives damaged or defective, we offer a full refund or exchange.
What You Cannot Return or Exchange:
- Sale or Clearance Items: Items purchased during sales or promotions (unless otherwise stated) are not eligible for returns or exchanges.
- Personalized Products: Customized or personalized items (e.g., engraved jewelry, personalized clothing) are not eligible for returns unless there’s an error on our part.
- Perishable or Consumable Goods: Items like food, cosmetics, or products that have been opened are non-returnable.
2. Return Timeframe
- Standard Return Window: You can return your items within 30 days from the date of delivery.
- Exchanges: If you would like to exchange your item for a different size, color, or style, please request the exchange within 30 days.
- Damaged or Defective Items: If your item is faulty, you must report it to us within 7 days of receiving the product. We will provide you with return instructions and a full refund or replacement.
📌 Tip: Please try to return your items as soon as possible to avoid delays in processing your return.
3. How to Request a Return or Exchange
Step 1: Contact Us
- Email or Contact Form: Reach out to our customer support team via email or use the Contact Us form on our website to initiate the return or exchange request.
- Provide Order Details: Please include your order number, the product you want to return, and the reason for the return.
Step 2: Receive Return Instructions
- Once we receive your request, we will provide you with detailed return instructions. If your return is approved, we will issue a Return Authorization Number (RAN) that must be included with your returned package.
Step 3: Ship the Item Back
- You will be responsible for the shipping costs for returns (unless the item is defective or damaged).
- Tracking: Please ship your return with a trackable shipping service to ensure we receive your item.
📌 Tip: Keep a copy of your return shipping receipt for tracking purposes.
4. Refund Process
How Refunds are Processed:
- Refund Method: Refunds will be issued to the original payment method used at checkout.
- Processing Time: Refunds may take 7–10 business days to process once we’ve received your returned item.
- Return Shipping Costs: If the return is due to an error on our part (e.g., damaged or incorrect items), we will cover the return shipping costs.
📌 Tip: Please allow a few extra days for your bank or payment provider to process the refund.
5. Exchange Process
How to Request an Exchange:
- If you want to exchange your product for a different size, color, or style, follow the same process as a return.
- After we receive your returned item, we will ship the replacement to you at no additional cost (unless the item is not in stock or is a customized product).
Stock Availability:
- If the product you want to exchange for is out of stock, we will contact you with alternative options or issue a refund.
6. Return & Exchange Shipping Fees
- Return Shipping Costs: You will be responsible for the cost of return shipping unless the item is faulty or damaged.
- Free Returns: In some cases, we may offer free return shipping for specific promotions or products.
7. Non-Returnable Items
Please note the following items cannot be returned or exchanged:
- Personalized items
- Gift cards
- Perishable items (food, cosmetics, etc.)
- Intimate products (lingerie, swimwear) if worn or opened
8. How to Handle Faulty or Damaged Items
If your order is damaged or defective, please contact us immediately (within 7 days of receipt). Provide photos of the damaged product along with your order number. We will offer a full refund or exchange for faulty items.
9. Gift Returns
If you received a gift and would like to return or exchange it, please contact us with your order details. We will provide you with an exchange or store credit.
10. International Returns
If you are returning an item from outside of our domestic shipping region, please note:
Customs Fees: If you are returning an international order, any customs fees will be deducted from your refund.
Return Shipping Costs: International customers are responsible for return shipping costs.
