Once you place an order, you will receive an order confirmation and an invoice for your records. Here’s everything you need to know about these documents.
1. Order Confirmation
After completing your purchase, you will receive an order confirmation email within a few minutes. This email includes:
✅ Order Number – A unique identifier for your order.
✅ Order Summary – Details of the items purchased, including quantity and price.
✅ Billing & Shipping Address – The address you provided during checkout.
✅ Payment Confirmation – A receipt showing the amount paid and payment method used.
✅ Estimated Delivery Date – A timeframe for when your order will arrive.
✅ Tracking Information – If available, you will receive a tracking link once your order ships.
📌 Tip: If you do not receive the confirmation email, check your spam/junk folder or contact our support team.
2. How to Download an Invoice
If you need an invoice for your order, follow these steps:
1️⃣ Log in to Your Account
- Go to our website and sign in to your account.
- Navigate to “My Orders.”
2️⃣ Select Your Order
- Click on the order you need an invoice for.
3️⃣ Download the Invoice
- If an invoice is available, you will see an option to “Download Invoice” or “Print Invoice.”
📌 Tip: If you checked out as a guest, you can request an invoice by contacting our support team.
3. GST & Tax Invoice
- If you are in Australia (or applicable regions), GST is included in the price, and the invoice will show GST details.
- If you need a business tax invoice, please contact us after placing your order.
📌 Tip: GST invoices are helpful for business purchases and tax claims.
4. What If I Didn’t Receive an Order Confirmation?
If you haven’t received your order confirmation email:
✔ Check your spam or junk folder.
✔ Make sure you entered the correct email address during checkout.
✔ Log in to your account and check your order history.
✔ If the payment was processed, but you didn’t receive confirmation, contact our support team.
📌 Tip: Always double-check your email address before completing an order.
