We want to ensure you have a smooth experience when returning an item and receiving a refund. Below is everything you need to know about our refund process and timeframe.
1. Refund Eligibility
When Refunds Are Issued:
A refund will be issued once your return has been approved and the item has been received in its original condition. Here are the key scenarios in which a refund will be processed:
- Item is unused and in original condition (no signs of wear or damage).
- Item is defective or damaged upon arrival.
- Incorrect item received (e.g., wrong size, color, or model).
Note: Refunds will not be processed for sale items, personalized products, or opened/used consumables unless the item is defective or damaged.
2. Refund Method
How Refunds are Processed:
Refunds are issued to the original payment method used at checkout. This could be a credit card, PayPal, or other payment methods.
- Credit Card: If you paid via a credit card, the refund will be credited back to your card.
- PayPal: If you paid through PayPal, the refund will be processed to your PayPal account.
- Other Payment Methods: If you used another method (e.g., gift card), the refund will be issued back to the same method.
3. Refund Timeframe
How Long It Takes to Get Your Refund:
- Return Processing Time: Once we receive your returned item, please allow 5–7 business days for us to inspect and approve the return.
- Refund Issuance: After we approve the return, your refund will be processed, and you will be notified via email. Refunds generally take 5–10 business days to reflect in your bank account or payment provider.
Factors That May Affect Refund Timeframe:
- Payment Method: Refund processing times may vary based on your payment method and bank processing time.
- Banking Delays: Some banks may take additional time to post the refund to your account.
4. Return Shipping Costs
- Customer-Initiated Returns: If you’re returning an item because you changed your mind, you will be responsible for return shipping costs.
- Store-Initiated Returns: If the item was sent in error, or is defective, we will cover the return shipping costs and provide a prepaid shipping label when possible.
5. Partial Refunds
When Partial Refunds are Issued:
- Damaged or Opened Items: If the item is returned in less than perfect condition (e.g., signs of wear or missing parts), a partial refund may be issued.
- Shipping Fees: Shipping costs are generally non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
6. Refunds for Orders With Discounts or Coupons
If your order used a discount or promotional offer, the refund will be calculated based on the amount paid (after the discount has been applied). For example, if you bought a $100 item but used a $20 discount, your refund will be based on the $80 amount.
7. Gift Returns & Refunds
If you received a gift and need to return it, you’ll typically receive store credit instead of a refund to the original payment method.
- Store Credit: You will receive a gift card or store credit for the value of the returned item.
8. Refund Notification
Once your return has been processed and the refund issued:
- Email Confirmation: You’ll receive a confirmation email notifying you that the refund has been processed.
- Refund Details: The email will include details on how and when the refund was processed.
9. International Returns & Refunds
For international customers, the refund processing time may vary slightly due to additional banking or currency conversion steps.
- Customs Fees: If you’re returning an international order, any customs fees you paid will not be refunded, and they will be deducted from the total refund amount.
Important Tips:
Trackable Shipping: For smoother processing, use a trackable shipping method when sending your return back to us.
Return Timeframe: Ensure that your return is processed within 30 days of receiving your order to ensure eligibility for a full refund.
