We understand that sometimes things change, and you may need to edit or cancel your order. Here’s a guide on what to do if you need to make any adjustments.
1. Can I Edit My Order After Placing It?
Once your order is placed, we process it quickly to ensure fast shipping. However, we understand that you might need to make changes. Here’s what you can do:
Editing Your Order
- Changing the Shipping Address:
- If you need to change your shipping address, contact our support team as soon as possible.
- Once an order is processed or shipped, we cannot change the shipping address.
- Changing Products or Quantities:
- If the order is still unprocessed (not yet packed or shipped), you may be able to add or remove items.
- Contact our support team immediately with the changes you’d like to make.
📌 Tip: The sooner you contact us, the higher the chances of making changes before the order is dispatched.
2. Can I Cancel My Order?
If you wish to cancel your order, please follow these steps:
Canceling Before Shipping
- If your order has not yet been processed or shipped, we can help you cancel it and issue a full refund.
- To cancel, please contact us within 1-2 hours of placing the order, or as soon as possible.
Canceling After Shipping
- If your order has already been shipped, you will need to follow our return process once the item arrives.
- Return shipping costs may apply if the cancellation is requested after shipping.
📌 Tip: Always review your order carefully before confirming at checkout to avoid the need for cancellation.
3. How to Contact Support for Cancellations or Edits
If you need to edit or cancel your order, please get in touch with our support team using the following methods:
- Email: [Your support email address]
- Live Chat: Available on our website for real-time assistance.
- Phone: Call us at [Your phone number] (if available).
📌 Tip: Provide your order number and details of the changes when contacting support to speed up the process.
4. What If I’ve Already Received My Order and Want to Return It?
If your order has already been delivered, and you wish to return or exchange an item:
- Please refer to our return & exchange policy for detailed steps.
- Depending on the product condition and return reason, you may be eligible for a full or partial refund or store credit.
📌 Tip: Ensure the product is unused, unopened, and in its original packaging for a smoother return process.