If you’re not fully satisfied with your purchase, initiating a return is easy. Follow the steps below to get started with returning your items.
1. Check Return Eligibility
Before initiating a return, make sure your item is eligible:
- The item is unused, in original condition, and has all tags and packaging intact.
- The return request is made within 30 days of receiving the order.
- Items purchased on sale, clearance, or personalized items (e.g., engraved jewelry) are not eligible for return unless they are defective.
2. Contact Customer Support
Step 1: Get in Touch with Us
- Email Us: Send an email to our customer support team at support@shopperslane.com.au or submit a ticket by clicking the link above.
- Contact Form: Alternatively, fill out our Contact Us form available on our website under the Returns & Exchanges section.
- Provide Required Information: Include the following in your message:
- Order number (found in your order confirmation email).
- Reason for return (e.g., item damaged, wrong size, or simply not satisfied).
- Product details (e.g., item name, quantity, and any relevant issues).
3. Receive Return Instructions
Once we receive your return request, we will provide you with the following:
- Return Authorization Number (RAN): This is important to include when sending the item back.
- Return Shipping Instructions: Detailed guidelines on how to send the product back to us.
- Return Shipping Label (if applicable): In some cases, we may provide a prepaid return shipping label (if the return is due to a mistake on our part or a defective item).
📌 Tip: If you’re shipping the item back yourself, consider using a trackable shipping service to ensure it reaches us safely.
4. Prepare Your Return Package
Step 2: Pack the Item
- Original Condition: Ensure the item is in its original packaging with all tags and labels intact.
- Return Authorization Number (RAN): Write your Return Authorization Number on the outside of the return package.
- Receipts and Proof of Purchase: Attach any receipts or proof of purchase to help us quickly identify your return.
5. Ship Your Return
Step 3: Send Back the Item
- Return Shipping: If you’re responsible for return shipping, please send the package to the return address provided in your instructions.
- Carrier Options: Choose any reliable shipping service that provides tracking (e.g., USPS, FedEx, DHL).
- Shipping Costs: If the item is being returned due to your preference (e.g., size mismatch), you’ll be responsible for the shipping costs. If the return is due to our error (e.g., damaged item), we’ll cover the shipping costs.
📌 Tip: Keep the tracking number and receipt from the shipping service for reference.
6. Await Return Processing
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
- Return Approved: If everything is in order, we will initiate your refund or exchange.
- Return Denied: If the item doesn’t meet the return conditions (e.g., damaged, worn, or missing parts), we may deny the return or offer a partial refund.
7. Receive Your Refund or Exchange
- Refund: Refunds will be issued to the original payment method used at checkout. This may take 7–10 business days to process depending on your bank or payment provider.
- Exchange: If you requested an exchange, we will send the replacement item to your shipping address once we’ve processed the return.
8. Keep an Eye on Notifications
Once your return has been processed, you will receive an email confirming the completion of your return and detailing the refund or exchange status.
Important Tips:
Return Address: Make sure you use the correct return address provided in the instructions to ensure smooth processing.
Return Timeframe: Make sure your return request is within the 30-day window from the date you received your order.
Trackable Shipping: Use a trackable shipping method for returns to avoid any issues with lost packages.
